POSITION TITLE: Resident Services Associate

REPORTS TO: Executive Director

POSITION PURPOSE

The Resident Services Associate position is a support position for all shelter services and provides supervision for residents and shelter areas.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. The organization will make reasonable accommodations to enable individuals with disabilities to perform these functions.

ESSENTIAL FUNCTIONS

• Provides guidance and direction for shelter residents while encouraging goals achievement and compliance with rules and regulations.
• Manage incoming phone calls to BHI providing appropriate direction/referral.
• Enforce rules and regulations while offering guidance for correcting inappropriate behavior.
• Oversee documentation and distribution of medicines as requested during their shift.
• May assist with, or perform resident intakes as assigned.
• Documents warnings issued to residents who are in violation of Shelter regulations.
• Maintains daily shift logs, creates incident reports and other records for program efficiency.
• Conducts room inspections as necessary for promoting a safe/secure shelter environment.
• Maintains confidentiality of all residents in BHI services.
• Oversees completion of daily chores and makes additional chore assignments as needed.
• Ensures the security of the building utilizing camera system, alarm system and making periodic door checks to verify all security measures are operating appropriately.
• Assists residents with needs and responsibilities such as helping with Goal Sheets and assisting with referral to local service agencies.
• Directly maintains cleanliness office space before the end of the shift.
• Assists with inventory and issues kitchen, bathroom, laundry and cleaning supplies.
• Assist with food pantry organization and restocking kitchen.
• Documents all donations received at the Shelter.
• Reports all maintenance requests as needed.
• Complies with other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises volunteers and student interns while on duty.

EDUCATION AND/OR EXPERIENCE

To perform this job successfully, an individual should have an equivalent of the following education and/or experience.

• Minimum High School Diploma.
• Skilled communicator with verbal and written communications conducive to communicating with persons from diverse populations.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills and/or abilities required to perform each essential duty satisfactorily. The organization will make reasonable accommodations to enable individuals with disabilities to perform these functions.

• Possess decision-making, problem-solving and crisis intervention skills.
• Knowledge, ability and willingness to maintain a positive shelter environment.
• A commitment to work in a team-oriented environment.
• Must display ability to work independently.
• Proficiency using a computer, including proficiency with Word, Excel, Publisher, and Outlook

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 18 – 30 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overnight shift
• Weekends as needed

Application Question(s):

• Why do you want to join the Beyond Homeless Team?

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Relocate:

• Greencastle, IN 46135: Relocate before starting work (Required)

Work Location: In person